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HOW TO ORDER
On most items, simply clicking the "order" button will place that item in your shopping cart. On many items there are options available (size, color, etc...) that you should choose before clicking on the order button. Once you press the order button, you will be directed to your shopping cart where you can review the item and any optional choices made. You can also change the quantity (the default is 1) for additional discounts on many items.
Once at the secure cart, you can preview your order as it accumulates and then return to the page you were shopping.
When you are satisfied with your purchases and wish to have the order processed, proceed to checkout.
You don't want another shopper putting items into your shopping basket. Our cookies are tiny "byte-sized" computer morsels that get sent to your computer from our computer so that our cart can identify your personal shopping basket by number. That way, your product choices go into your cart and other shopper's choices go into their own buggies.
Your web browser automatically deletes our "cookies" after a few hours so that they don't take up unnecessary space.
If you are shopping at PPE Pet Supplies with your cookies "disabled" your shopping basket may not work effectively. If that happens, re-enable your cookies in your browser options.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!
Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption and secured by one of the most trusted names in web transactions.
Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our on-line catalogue are kept current on a daily basis, however, we are not responsible for typographical errors, and prices and availability are subject to change without notice.
On all orders with Expedited shipping, 2nd day air, next day air, etc..., We will make every attemt to process, pull, pack, and ship your order as soon as possible but, orders are still processed in the order they arrive. Your shipping choice is for the actual shipping method used. Items ordered with "2nd day air" delivery will not neccesarily be delivered in 2 days from the time the order was placed but should arrive within 2 day's of when the order was SHIPPED.
BACK ORDERS AND DISCONTINUED
From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be back ordered for three reasons:
There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
Transportation strikes, natural disasters, etc.
When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.
If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship back orders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
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If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
You will receive a notice in the first package indicating the dispensation of any items not shipped.
OUR NO-HASSLES PROMISE TO YOU
it is what you expectedit fits your needs
it is what you want
We want you to try anything on our web-site risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.
That's important to us because when you do receive a product from us, you have 10 days from the date you receive the item to decide if
If, upon viewing an item, you're not delighted with any merchandise you buy from us, let us know via e-mail at firstname.lastname@example.org. We will reply to your e-mail with return instructions and a return authorization number. PLEASE NOTE: Merchandise must be in new, resellable condition for a refund. Returns must be received at PPE Pet Supplies within 30 days of the issue date of the Return Authorization.
We are happy to exchange wrong size items for you providing the following criteria are met:
- The Item is still in new, “in the box” condition and re-sellable
- The item is returned with a copy of the original invoice with a note to let us know what size you need.
- Return postage (or a stamped, self-addressed envelope/box to send the replacement items back to you in.
- Include a copy of your e-mail from us with the return authorization number.
- write your return authorization number clearly on the outside of the package near our address.
PPE Pet Supplies is always concerned about your satisfaction. However, we regret that dog apparel, personalized items, Pet Medications including Flea & Tick items, books and videos are not returnable for refunds. (see special note for dog apparel below). Electronic Bark Control items are covered under the manufacturers warranty and concerns with these items should be referred to the manufacturer. Items purchased from the Close-out or Discontinued items page may not exchanged or returned.
DOG APPAREL IS NOT RETURNABLE FOR REFUNDS - REFUNDS FOR RETURNED DOG APPAREL ITEMS WILL BE ISSUED IN THE FORM OF A STORE CREDIT GOOD TOWARD A FUTURE PURCHASE. We had to institute this policy some time ago to protect the health of our customers dogs. Fleas and mange are just 2 of the problems that can be transferred from one dog to another through used clothing, and there are many others.
PPE is an Internet based Pet Supply Company offering over 5000 Pet related products to retail and wholesale customers worldwide.
PPE is a rapidly growing 8+ year-old multi-channel direct marketer serving the pet supplies industry.
We offer our customers thousands of stylish, trend setting products at unbeatable prices with eye-catching retail packaging.
If you are interested in being part of a family environment and working in an exciting and fast-paced growth company, consider applying for one of our openings below.
We offer a competitive compensation package including generous employee discount, and casual work environment along with a talented team of associates.
PPE is an equal opportunity employer committed to diversity in the workplace.
ORDER PULLER / PACKER
ALL PPE Employees Start here. This is the core of our business and each and every employee begins in the warehouse. It is essential for every position at PPE that the inner workings of the warehouse are understood and learned before advancement into other areas of our company. Advancement into Sales, Data, and Internet Development is built upon a solid working knowledge of the warehouse operation.
The ideal candidate should be a self-starter who is enthusiastic, innovative, naturally curious, and have a passion for marketing and the web.
- Stable Work History
- Ability to work on your feet. This job requires light lifting at times although 95% of our products weight under 2 pounds
- Quick thinking and decision-making ability
- Candidates must be able to perform multiple tasks in a fast paced working environment
- Ability to Accurately and Quickly fill customer orders from a printed invoice
- Excellent skills in MS Word, Excel are a plus and will lead to additional responsibility quickly
- Good writing skills with extreme attention to detail are a plus and will lead to additional responsibility
- Be able to work in a fast-paced, results-driven, fun environment
- Accurately and quickly filling both retail and wholesale orders
- Ensure all orders are filled accurately
- Additional responsibilities for the qualified candidate will include accurately and quickly creating shipping labels for packages